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| Frequently Asked Questions |
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1. |
What's new in PerfectDisk 2008? |
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- A brand new user interface
- Improved performance
- StealthPatrol automatic disk defragmentation.
- Enhancements to Single File Defrag
- New and Improved Reports
- Enhanced Functionality for the tray icon
- Native support for 64-bit platforms
- Enhanced Active Directory integration
- Support for Exchange 2007
- Support for Windows Server 2008
- New PerfectDisk for VMware
- New Space Explorer
- Enhanced installation and upgrade procedures
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2. |
What are the minimum OS and hardware requirements for using PerfectDisk 2008? |
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- Microsoft Windows 2000 Workstation and Server
- Windows XP
- Microsoft 2003 Server
- Microsoft Vista and Vista SP1 beta
- Microsoft Windows Home Server
- Microsoft 2008 Server beta
- Terminal Server (Windows 2003/2000/2008 based) x86 and x64
- MS Cluster Servers (Windows 2003/2000/2008 based) x86 and x64
- All levels of RAID
- FAT16, FAT32, NTFS and exFAT drives are supported
64MB of memory is the minimum recommended with 128MB of memory suggested. |
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3. |
Will PerfectDisk 2008 work with previous versions of PerfectDisk? |
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PerfectDisk 2008 cannot be used to manage/schedule earlier versions of PerfectDisk. |
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4. |
When I upgrade to PerfectDisk 2008, what happens to my existing schedules and configuration? |
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When you upgrade from PerfectDisk 8.0 to PerfectDisk 2008, any existing schedules and configurations will automatically be imported into PerfectDisk 2008. |
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5. |
I just bought PerfectDisk. Do I need to uninstall the demo? |
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There is no need to uninstall the demo. After purchasing PerfectDisk 2008, you can enter your product key by selecting the Enter Product Key option under the Product Resources tab. |
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6. |
Can the PerfectDisk 8.0 Command Center manage my new PerfectDisk 2008 Pro/Server licenses? |
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No. The PerfectDisk 8.0 Command Center was specifically designed to manage PerfectDisk 8.0 Pro/Server only and was not designed to manage any PerfectDisk 2008 products. The PerfectDisk 2008 Command Center can be used to manage PerfectDisk 2008 clients. |
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7. |
How can I remotely deploy PerfectDisk 2008 across my network? |
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PerfectDisk can easily be deployed on remote systems by using one of the following methods: Please contact Raxco Technical Support for assistance in using the PerfectDisk Command Center, Active Directory Group Policy or other software to deploy PerfectDisk across your network. |
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8. |
How do I enter license keys prior to deployment so that I can avoid the need to manually enter a license key on each individual machine in my corporate enterprise? |
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Raxco Technical Support can provide you with the proper instructions for this simple request. Please email your request to: PerfectDisk_Support@raxco.com
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9. |
How is PerfectDisk licensed in a Virtual PC environment? |
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For Virtual PC environments, only one license for the physical machine is needed. |
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10. |
What is VSS Compatible Mode? |
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Shadow Copy (also called Volume Snapshot Service or VSS) is a feature introduced with Windows Server 2003 and also made available in Windows Vista and Windows Server 2008. VSS allows taking manual or automatic backup copies or snapshots of a file or folder on a specific volume at a specific point in time. VSS is used by backup software providers, including System Restore in Vista, and provides previous versions of files for Windows Server 2003/2008 and Windows Vista. When VSS is enabled on a drive, VSS may detect defrag activity as changes to the drive and attempt to replicate those changes. Depending on the amount of data that VSS attempts to replicate, Shadow Copies/Restore Points may be purged or "dropped". This means that previous versions of files may no longer be available or Restore Points may be purged. If a VSS enabled drive has been formatted with a cluster size of 16K or larger (default cluster size is 4k), VSS has the ability to detect defragmentation activity and minimize replication - reducing (but possibly not eliminating) the number of Shadow Copies/Restore Points that may be purged. PerfectDisk can be configured to detect if VSS is enabled on a drive and to take appropriate action. By default, if VSS is configured on a drive and the cluster size is less than 16k, then PerfectDisk will defragment in VSS compatible mode. If VSS is configured on a drive and the cluster size is less than 16k then PerfectDisk can also be configured to not defragment the VSS enabled drive at all or to defragment the VSS enabled drive normally. If PerfectDisk is configured to Stop if any Shadow Copies exist, PerfectDisk will NOT defragment the drive at all. If PerfectDisk is configured to Perform normal defragmentation, it may result in Shadow Copies/Restore Points being purged as defragmentation is performed. When configured to defragment in VSS compatible mode and the drive cluster size is less than 16k, PerfectDisk will limit the number of files "moved" during the defragmentation pass so that purging of Shadow Copies/Restore Points is minimized. For VSS enabled drives where the cluster size is 16K or larger, PerfectDisk will defragment drives normally. Note that when PerfectDisk defragments a drive in VSS compatibility mode it may not defragment files/free space as completely as it normally does. |
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11. |
How often does PerfectDisk's AutoUpdate check for new updates? |
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If PerfectDisk's AutoUpdate is set to automatically check for updates then AutoUpdate will check for updates on the following schedule: * PD91Engine compares the current date with the last AutoUpdate timestamp date and if more than 7 days difference, then AutoUpdate will check for updates and reset the timestamp. You can customize the frequency that AutoUpdate looks for updates - specifying the day of the week to check, time to check and the frequency to check (every week, every other week, etc.) by clicking on Configuration/Advanced Configuration and then clicking on the AutoUpdate tab. Please note that if the internet connection is a dial-up connection, AutoUpdate will NOT initiate the dial-up connection. |
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12. |
What is StealthPatrol? |
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StealthPatrol is an automatic defragmentation schedule that provides you flexibility to run the optimization pass when Windows is not busy. By default, the automatic defrag will not run on the drive if the drive was last optimized within the last 5 days. You can change the number of days to wait between Automatic defrag passes, set the number of minutes that Windows is idle before beginning to optimize the drive and specify a list of applications to check to see if running prior to optimizing the drive. If any of the specified applications are running, the automatic defragmentation will NOT take place. To configure a StealthPatrol schedule, go to the AutoPilot schedule tab and select the StealthPatrol Option |
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13. |
What is the Recycler feature? |
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The Recycler feature of PerfectDisk 2008 cleans and recycles duplicate files such as text documents, pictures, and videos. It also cleans the Recycle bin and Temporary files. |
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14. |
What is Space Explorer? |
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The Space Explorer option shows a graphical and visual representation of the disk drive. You can also open and delete files from Space Explorer. |
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15. |
Is it safe to delete all duplicates? |
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When PerfectDisk 2008 presents you with a list of duplicate files, it does not necessary mean that it is safe to delete all of the duplicate files. Sometimes, it is normal to have duplicate files. You should decide which files should be deleted or not. Generally, look for multimedia files, like MP3s, MPEG, AVI or any other space hogging files. |
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16. |
Why doesn’t PerfectDisk 2008 display my USB/firewire/External drives? |
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By default, PerfectDisk 2008 does not display drives connected by a USB/Firewire/external connection. Even though these devices represent themselves as a fixed hard drive, they may not support defragmentation. Prior to defragmenting these devices, you'll need to check with the USB/Firewire/external device manufacturer and verify that defragmentation is supported on these devices. If your USB/Firewire/external drive does support defragmentation then you can enable USB support in PerfectDisk 2008 by going to the PerfectDisk settings tab, removable storage and select the option to allow optimization of USB and firewire connected drives and click ok. For Flash drives, check the option to allow defragmenting flash drives. The USB/Firewire/external should display once this option is enabled. |
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17. |
How do I connect to another computer? |
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PerfectDisk has the ability to connect to remote computers to control entire PerfectDisk functionality. Once you are connected to a remote computer, you can defragment the drives of the remote computer or create schedules for defragmentation and change how PerfectDisk is configured on the remote computer. Before you connect to a remote computer, the following conditions need to be met: - 1. Windows or other firewall is preconfigured to allow the PerfectDisk Agent (PD91Agent.exe).
- 2. The remote computer is on the network.
- 3. You must have Administrator rights on the remote computer.
- 4. The remote computer to which you are connecting must have PerfectDisk installed.
Open PerfectDisk. Click the 2008 button in the left corner. Choose the Connect to Another Computer option from the Menu. This launches the network browser that lets you connect to a remote computer on the network. Enter the User name, Domain name, Password and type the Computer name you wish to connect to in the format of [\\computer name], or browse the network tree. You can also enter the user name in the format of <username@domain.com>. Instead of typing the domain and user name separately, you can type the user name with domain name. Once you enter the address, the Domain field will populate and the @domain.com will be removed from the user name. If you would like to connect as the user that you are logged in with then select the Current User option. Click Connect. If the connection is successful, PerfectDisk connects to the selected computer. Otherwise, it displays an error message. Note: When you are connected to a remote computer and you want to connect back to your local machine then click the Connect to Local Computer button on the Connect to Computer window. |
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18. |
How do I multi-select files from the fragmented files list to defragment? |
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PerfectDisk 2008 has enhanced the single file defragmentation to selected files defragmentation. So now rather than just defragmenting a single file, you can select multiple files for defragmentation (e.g., graphic or video file that you may be working on, game file, etc.). PerfectDisk 2008 simplifies the process of choosing fragmented files for defragmentation by enabling only those files that are fragmented. All other files will be disabled. To defragment selected files: Make sure the Defragmentation tab is selected in the Tab Bar. From the Available Drive List, select a drive from where you want to select the files for defragmentation. Click the Selected Files option from the Tool Bar, or right-click a drive and choose Selected Files. Browse for the files that need to be defragmented. The files that are fragmented will be enabled and will show the number of fragments they have. Select the file in the left pane of the browser and then click the Add-> button to move the file to right pane. Add as many fragmented files for defragmentation. After selecting the files, click the Defragment button. The defragmentation process will start and once it is complete, a summary of the defrag will appear under the Statistics tab. |
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19. |
How can I disable the PerfectDisk 2008 splash screen? |
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To disable PerfectDisk’s splash screen, go to PerfectDisk Settings, under the general tab in the Graphical User Interface features, deselect the Show splash screen on start button. |
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20. |
Does PerfectDisk 2008 work with screen readers? |
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Yes. PerfectDisk 2008 has an accessibility plug-in that will allow screen readers to work. You can download the accessibility kit here: http://www.raxco.com/support |
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21. |
When I close PerfectDisk it is still running in the task bar. How can I completely close it? |
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You can change the close behavior by selecting the PerfectDisk Settings button on Defragmentation pane. Under the General tab, go to the Close Button Behavior section. Under this section you can choose to hide the window or exit out of PerfectDisk completely. |
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22. |
What criteria does StealthPatrol use to determine if your computer is not busy? |
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StealthPatrol only considers your system to be not busy if user mode CPU usage is less than 10%, kernal mode CPU usage is less than 10% and Disk I/O is less than 80,000 bytes per second. PerfectDisk by default waits for your computer to be "idle" for at least 5 minutes before StealthPatrol will begin to run on your computer.
While you may close all open applications and think your computer isn't busy, background disk activity and processes (i.e. Windows Services) may be using sufficient resources that StealthPatrol will not run.
The default thresholds should allow StealthPatrol to run on most desktops/laptops used for general tasks such as email and internet browsing. If your system is used for more cpu/disk intensive operations (gaming, video/graphics, programming) and you want StealthPatrol to defragment, you may need to increase StealthPatrol's cpu and disk thresholds.
You can change the thresholds that StealthPatrol uses to determine if your computer is "idle" by download/running one of the following:
This will create 3 registry keys on your computer located in HKEY_LOCAL_MACHINE\SOFTWARE\Raxco\PerfectDisk\9.0.
The registry keys created are:
- KernelTimeThreshold
- UserTimeThreshold
- IoThreshold
For StealthPatrol for desktops/laptops, the CPU thresholds are doubled (20% for each) and Disk Bytes/sec is increased to 100,000.
For StealthPatrol for servers, the CPU thresholds are doubled (20% for each) and Disk Bytes/sec is increased to 20,000,000.
If increasing these settings does not allow StealthPatrol to run, you can modify AT YOUR OWN RISK to find settings that will allow StealthPatrol to run on your computer.
If you want to guarantee that PerfectDisk runs on your computer, you may wish to schedule PerfectDisk to run at a specific time. You can always configure PerfectDisk to run at a low CPU priority and to monitor and throttle Disk I/O to impose the least impact on system resources. You can also set a maximum duration on scheduled defrag passes to ensure that PerfectDisk only runs for a set duration.
Monitoring system resource usage to determine StealthPatrol thresholds
- Run Windows Performance Monitor
- Click the X button to remove any counters currently being monitored
- Click the + button to add counters
- Select Processes from Performance Object
- Verify that Select instances from list radio button is selected
- Verify that _Total is selected from the list of available processes
- Verify that Select counters from list radio button is selected
- Select I/O Read Bytes/sec and click the Add button
- Select I/O Write Bytes/sec and click the Add button
- Select I/O Other Bytes/sec and click the Add button
- Select %User Time and click the Add button
- Select %Privileged Time and click the Add button
- Performance monitor will start displaying real-time information regarding these counters
- Click the View Report button
- Add the I/O Read, Write and Other Bytes/sec to derive a total for disk usage
- For User and Privileged Time usage, divide each by the number of CPUs to derive the percentage of user and kernal mode cpu time
- Determine the StealthPatrol cpu/disk thresholds that you would like to use based on the above values
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23. |
Why can't PerfectDisk see all the drives on my computer? |
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- PerfectDisk will only display drives which are formatted NTFS, FAT16, FAT32, and ExFat
- PerfectDisk will only display drives that Computer Management/Disk Management sees as being locally attached
- The System Account must have READ permission on the drive in order to be visible to PerfectDisk. This preserves the Windows security model. Check the System Account permissions
from Disk Administrator -> Partition Properties -> Security -> Permissions.
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24. |
Does PerfectDisk 2008 defragment SQL databases? |
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Yes! Because PerfectDisk 2008 uses the Microsoft MoveFile APIs (provided in Windows), PerfectDisk can safely and reliably defragment SQL database files without having to first shut down SQL services. This includes both Microsoft SQL Server as well as Oracle. Please see the SQL Server Magazine article that talks about defragmentation, SQL and safety.
Please note that PerfectDisk does NOT address internal fragmentation of databases. Please contact your database software vendor for tools to manage internal database fragmentation. |
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25. |
I am getting a "You appear to have lost a drive" message. |
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This message can be displayed for several reasons:
- The System Account doesn't have READ permission on the drive. Check the System Account permissions from Disk Administrator -> Partition Properties -> Security -> Permissions.
- A removable/external drive has been removed from your computer. Close PerfectDisk and re-run.
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