Click on the link below to see a detailed chart that lists how each PerfectDisk 2008 product is different so that you can easily decide which ones are right for you:

http://www.raxco.com/charts/pd2008ProductChart.cfm

Customer Service is available by email 24 hours at CustomerService@raxco.com

Customer Service is also available by phone:
Monday - Friday: 8:30 a.m. (EST) - 5:30 p.m. (EST)
Direct: 301-519-7806
Toll Free: 1-800-546-9728 x7806

For additional customer service issues or suggestions:
Contact: Wendy Clontz, Manager of Customer Service
E-mail: wclontz@raxco.com
Direct: 301-519-7806
Hours: Monday to Friday, 8:30 am to 5:30 pm (EST)

https://cart.raxcoestore.com/cgi-bin/pages/rnfaq

If your question is not covered in this section, click the “Contact” tab in the FAQ section and provide us as much detail as possible so that we can quickly resolve your issue. Providing these details online allows you to track the resolution status in the FAQ section using the “Your Questions” tab.

Should you still require additional assistance, please contact the Raxco Online Purchase Customer Service Center at 1-800-650-7097 or Raxco Customer Service 1-800-546-9728 x 7806 or CustomerService@raxco.com.

Toll Free: 800-546-9728
Direct: 301-527-0803
Monday to Friday: 8:30 a.m. (EST) - 5:30 p.m. (EST)

PerfectDisk 2008 can be purchased from resellers and distributors that service every country around the world. Some of our partners can be found by clicking on the link below. If you can’t find a partner to assist you, please email ChannelSales@raxco.com or call Raxco Channel Sales directly at 301-519-7753 or 800-546-9728 x7753 and we will connect you with a partner.

http://www.raxco.com/worldwide/

Click on the Online Volume Pricing Calculator link below and you will be provided with multiple volume discount options.

http://www.raxco.com/small_medium/small_medium_volume_pricing.cfm

In addition, if you purchased a PerfectDisk 8.0 product on or after November 1st 2007 without Support and Upgrade Protection, you are also eligible because you are covered by Raxco’s 90 day grace period upgrade protection plan.

If you are unsure of your eligibility for a free version upgrade, please forward your receipt to: CustomerService@raxco.com

Click on the link below and choose the product(s) that you have already purchased. Please remember that after the software is installed, you still need to enter the license key(s) that were provided when you purchased or when you were sent the version upgrade by Raxco. 

To locate your license key, please refer to your original purchase receipt, which you should have received upon the completion of your purchase. If you elected Support and Upgrade Protection with you purchase, it is especially important that you retain your purchase receipt. Your purchase receipt provides every detail and instruction that you need for access to your customer account and for continuous redownload capabilities, according to the terms of our Support and Upgrade Protection. 

PerfectDisk 2008 Download Center

Protect your investment in Raxco's products with an Extended Support and Upgrade Protection plan. When you purchase downloadable software from Raxco’s online store, Raxco automatically grants you 90 days from date of purchase to download your software order and access your License Keys(s).

If you add Extended Support and Upgrade Protection to your downloadable software purchase order, you will receive the following benefits:

Benefit Description

Upgrade Protection - If a new version of the software becomes available within the term of your maintenance, you will get this new version free. Save up to 50% off regular upgrade fees.

Technical Support - Raxco's highly skilled support reps are available via phone and internet to answer your questions and help resolve any issues that you may have with your product. Access to phone support is available Monday through Friday (except U.S. holidays) between the hours of 8:30 a.m. to 5:30 p.m. Eastern Time.

Re-download Software - Raxco’s online retailer will keep a backup of all of the software on your order for ONE YEAR from date of purchase. If you need to re-download your software; it will be available 24 hours a day, 7 days a week for ONE YEAR from the date of purchase.

License Key Access - If you need to access your License Key; it will be available 24 hours a day, 7 days a week for ONE YEAR from the date of purchase.

Extended Support and Upgrade Protection is only available at the time of purchase. If you choose to not include Extended Support and Upgrade Protection with your order, you will not be able to purchase at a later date. If you do not purchase Extended Support and Upgrade Protection, your ability to receive new versions of software, access to telephone support, ability to re-download software and access your License Key(s) are limited to 90 days from date of purchase.

If your original purchase was on or after 11/01/07, you should have already received your upgrade with your license key.

If you do not have your original license key, please contact softwareorders@raxco.com

Raxco Technical Support can provide you with the proper instructions for this simple request. Please email your request to: PerfectDisk_Support@raxco.com

You can also use the PerfectDisk 2008 Command Center to deploy license keys.

You will have the option to add a Back-Up CD to your purchase after the product(s) have been added to your cart.

If you would like to purchase a new or replacement CD after your product(s) have already been purchased, click the link below:

https://cart.raxcoestore.com/cgi-bin/cart?ID=PD9MEDIACD

Raxco does accept: Visa, Master Card, American Express, and PayPal.

Raxco does accept: Euro Card and Carte Bleu

Raxco does not accept: Debit Cards, Checks, or Money Orders.

To login: https://cart.raxcoestore.com/cgi-bin/settings?mode=hooded

After login, To view the "My Account" page, where orders are catalogued: https://cart.raxcoestore.com/cgi-bin/info?mode=stmt

Also after login, to hop straight to the change-of-address form for billing: https://cart.raxcoestore.com/cgi-bin/settings?modus=modify_address&mode=modify_address&href=%2Fcgi-bin%2Fdetails&ADDRESS.x=29&ADDRESS.y=13&ADDRESS=ADDRESS

*Please Note: If you do not have your original purchase receipt:

Submit your request under the contact tab here: Customer Service Tab

http://www.raxco.com/company/mail_remove.cfm

• Microsoft Windows 2000 Workstation and Server
• Windows XP
• Microsoft 2003 Server
• Microsoft Vista and Vista SP1 beta
• Microsoft Windows Home Server
• Microsoft 2008 Server beta
• Terminal Server (Windows 2003/2000/2008 based) x86 and x64
• MS Cluster Servers (Windows 2003/2000/2008 based) x86 and x64
• All levels of RAID
• FAT16, FAT32, NTFS and exFAT drives are supported

64MB of memory is the minimum recommended with 128MB of memory suggested.

We have contacted AOL Customer Service regarding this matter and they have assured us that they will take care of any customers that wish to cancel their subscription. They asked if we could provide the instructions below to customers that contact Raxco regarding this matter.

Please email your cancelation request to support@aolproductcentral.com. To help AOL expedite your request, please include your full name, any other screen names, and your billing phone number. Also, make sure that your request that you wish to cancel your subscription to PerfectDisk Live.